Technical Solutions Engineer, Databases

The Google Cloud Support team is dedicated to ensuring customers get the most out of their Google Cloud investment. As a Technical Solutions Engineer, you will be a trusted advisor to customers, from fast-growing startups to global enterprises.

• Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive quality production.

• Minimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience in troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Experience with Linux/Unix or other operating systems (e.g., Kernel to Shell, file systems, client-server protocols).
• Experience reading/debugging code written in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript, etc.) and in virtualization/orchestration frameworks.

• 401k matching
• Health insurance
• Flight privileges

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.